Frequently Asked Questions
1. Do you offer auto body repair for all makes and models?Yes. We can fix your car no matter who made it or where it came from. Our collision technicians have years of experience in paint and body repairs to make your car, truck, SUV, or look new again.
2. Do I have to pay a deductible and who do I pay it to?Whether or not you are responsible for a deductible is determined by your insurance policy and who was at fault. It is best to contact your insurance company or agent to determine whether or not your deductible has been waived or if you are responsible to pay it. If you are responsible for a deductible, your payment will be due to us upon completion of the repairs to your vehicle.
3. What is the difference between Original Equipment Manufacture, Aftermarket, Remanufactured, and Used parts?All four categories have a purpose in making repairs and should be selected according to availability, vehicle specifics and your personal needs. We make a careful evaluation of the life expectancy of the vehicle, cost and availability before making a part recommendation.
An Original Equipment Manufacture (OEM) is one manufactured by the company that produced the vehicle.
An Aftermarket part is manufactured by a source other than the original factory that meets or exceeds the OEM part specifications.
A Remanufactured part was previously used and is reconditioned to meet or exceed original specifications.
A Used part has been obtained from a salvage yard.
4. How long will the repairs to my vehicle take?Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We will keep you informed throughout the repair process. We assure you we will return your vehicle to you as quickly as possible without compromising the quality of the repairs.
5. Do I have to use the insurance company's recommended repair shop?No. You can select a shop of your choice that meets the standards required by your insurance company. Richardson Collision Center is on many of the top insurance companies Direct Repair Programs. With certified technicians and years of insurance experience, we are the best choice for your vehicle repairs.
6. How does your shop differ in aluminum repair?While most shops use the same facility and tools to work on steel and aluminum, we have a separate facility and tools for our aluminum work. Crossing tools between metals can contaminate the metal causing paint to peel and repairs to fail. We are the only shop in West Texas to do aluminum repair the right way.
7. Do you do estimates?Yes. Richardson Collision Center gives FREE estimates! We can write an auto insurance estimate or an estimate just for you. Visit us at 5830 W. 50th for your free estimate today!
8. Do you do dent removal or dent repair such as hail damage or door dings?Yes. We can remove dents without the need to repaint your car. If the damage is too big for paintless dent removal, we can still fix it through conventional methods.
9.Is there a warranty on the repairs to my vehicle?Yes. We want you to feel confident that your vehicle is being repaired correctly. Richardson Collision Center collision repair warranty gives you peace of mind. From every nut and bolt of the body work, to the last finishing touches by our experienced painters, every aspect of your repair is covered in writing. Richardson Collision warranties any work done on the vehicle for as long as you own the car.
10.Where are you located and your hours of operation?We are located at 5830 West 50th Street in Lubbock, Texas. That is about three blocks west of Frankford on 50th Street. We are open from 7:30am until 6:00pm Monday through Friday. Saturdays are by appointment only. You can find a map on our Contact Page.